At Bibi’s Merchandise, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below:

1. Eligibility for Returns

• Returns are accepted within [insert number, e.g., 7 or 14] days of delivery.
• Items must be unused, in original condition, and in the original packaging.
• Only products purchased directly from Bibi’s Merchandise are eligible for returns.

1. Non-Returnable Items

• Personalized or custom-made products.
• Items damaged due to customer misuse.

1. Return Process

• Contact us via email or phone to request a return.
• Provide your order number and reason for the return.
• Follow the instructions provided to send the item back to us.

1. Refunds

• Refunds will be processed after inspection of the returned item.
• Refunds are issued to the original payment method.
• Shipping costs are non-refundable, except for items damaged or sent incorrectly.

1. Exchanges

• Exchanges are available for items of the same value, subject to availability.
• Contact us to request an exchange, and we’ll guide you through the process.

1. Damaged or Incorrect Items

• If your item arrives damaged or is incorrect, contact us immediately.
• We will provide a replacement or refund at no additional cost.

At Bibi’s Merchandise, your satisfaction is our priority. If you have any questions about our return policy, please contact us.